Frequently Asked Questions
What is local?
We consider the state of Georgia to be local and our neighboring states to be regional. We always start locally, in and around Atlanta, to find all of your food and then work to fill in the gaps, statewide and then regionally.
- Is my produce organic?
How is my meat & fish raised?
We work with farmers who raise their animals with humane practices. Our animals are all hormone & antibiotic free, raised on vegetarian diets & are treated humanely. The chickens are cage-free & certified humanely raised from Springer Mountain Farms (Mount Airy, GA) or pasture-raised from White Oak Pastures (Bluffton, GA). Riverview Farms (Ranger, GA) supplies all of our pork, where the pigs forage and root in the pastures, and the cows from Painted Hills enjoy access to grass their whole lives. Most of our fish is domestic & wild-caught and is recommended as sustainable by the Monterey Bay Aquarium Seafood Watch. The trout is our only farm-raised fish, harvested from sustainable farms in the Southern Appalachian Region.
What do I do with my G&G bags and ice packs?
We encourage you to reuse your G&G bags and ice packs or return to G&G! Simply leave on your door step for home deliveries or return to your pick up locaiton and we will resue them.
Is my packaging recyclable?
Yes! The packaging that touches your food is recyclable.
When do I need to place my order and when will I get my order?
Order by Thursday at midnight to receive your meals on Sunday or Monday or order by Tuesday at midnight to receive your meals on Thursday.
Do I get to choose my meals each week?
Yes! You get to choose what meals you'd like to enjoy and how many meals you'd like to enjoy each week, we wont select for you unless you want us to or forget to select your meals by the order cutoff!
Is there a minimum membership length? Can I easily cancel? What about order minimums?
No minimums, No commitments, Cancel anytime! Order as few as 1 meals or just groceries for the week, there are no order minimums. Skip weeks easily on your account with a simple calendar feature.
How will you charge my credit card?
After you sign up for membership, your credit card will be billed for the current week and then will be automatically charged every week, or every other week for biweekly subscriptions, on Friday morning after the order window closes. If you’d like to unsubscribe, please do so by logging into Garnish & Gather, going to My Account and clicking unsubscribe by midnight on Thursday to unsubscribe from your meal delivery scheduled for the following Sunday or Monday.
Do I need a membership?
Nope! Order as a guest anytime.
Do you offer gift certificates?
Yes! G&G gift certificates make a wonderful gift for celebrations and special thank you's. We can’t wait for you to share the gift of local with friends and family. Order the perfect G&G gift today!
How do I redeem my gift card?
If your gift certificate has a gift code on it, you can redeem your gift card by ordering your meals on our Meals page and you will have the opportunity to enter in the gift code at checkout. If your gift card doesn’t not have a gift code on it, please email us at email@example.com to redeem!
DELIVERY & PICK UP LOCATIONS
How & when do I get my meals?
You can choose to either pick up your meals at one of our pick up locations on Monday or have your meals delivered to your home or office on Sunday, Monday or Thursday for a small fee. Delivery to addresses within the Perimeter is on Sunday or Thursday, and delivery to addresses outside of the Perimeter is on Monday or Thursday.
Can you deliver even if I’m not home?
We sure can! Your meals will be delivered in a cooler bag with ice packs so we can be sure your meals stay fresh for you in the Georgia heat!
Where do you deliver?
Visit our Pick Up Location page or plug in your zip code on the order page to see if we deliver to you. Not sure if we will deliver to you? Ask us! We plan to expand our delivery area very soon, so stay tuned!
What are your pick up locations?
Click here for our current pick up locations. We are growing our network of pick up locations quickly! So be sure to check back soon. If you’d like a pick up location near you, please let us know where would be convenient, or if you have someplace in mind!
Want to be a pickup location? Let us know and we can work it out!
I just want to order some of your groceries - how do I receive them?
We can’t wait for you to taste some of the amazing goodies our local food artisans are making! Our local provisions can be delivered to your home or picked up from one of our pick up locations. Provisions can be added on to any meal kit order, or can be ordered alone. We do not ship any goods.
What if I miss my Monday pick up at a pick up location?
If you won’t be able to make your Monday pick up, please let us know ASAP. If we don’t hear from you, we cannot guarantee the food will be kept at safe temperatures.
OUR MEAL KITS
What if I have special dietary needs?
No problem! With our weekly selection of meals, we hope to have some great options that you can enjoy. If you're staying away from gluten, you'll find most of our meals can be easily altered to avoid gluten and we’ll note if it’s an optional ingredient or not. If you ever have any questions, simply contact us and we’ll help you choose the best fit.
What if I have food allergies?
Unfortunately we are not able to accommodate very specific food allergies at this time. We process a variety of ingredients each week, including the top allergens. We do not have a separate processing area for gluten free items or nut-free items. Please contact us with any questions or concerns.
Do you have vegetarian menu options?
We try to have at least one vegetarian or pescatarian option available each week and are working on expanding our offerings! Many of our meals can be eaten without the meat and be very satisfying. If you have meat-eater friends, they can take it off your hands!
Do I need to wash my fruits and veggies?
We love our farm fresh fruits and veggies and recommend washing them before cooking as they are often straight from the farm!
How long are the meals good for?
Everything is packed to stay fresh for several days. We recommend eating your meals within 4-5 days of receiving them, however, some items will definitely stay fresh for longer! Concerned? Put your meats in the freezer, and our veggies are harvested to order, so heartier veggies should be ok! Recipes that include pre-cut items and freshly baked breads should be eaten earlier in the week.
What comes with each delivery?
Your delivery comes with all the raw ingredients you need to produce meals for the week (based on your subscription), in exactly the right portions. The only ingredients you need in your kitchen are salt, pepper, olive oil & butter. Some recipes will call for eggs, wine or beer, but we’ll remind you if you need any of those for your meal!
How do I thaw my meat or fish?
To thaw your meat or fish for dinner this week, place it in the fridge in a plastic bag. To thaw your meat or fish for dinner tonight you can either place in a plastic bag and submerge in cold tap water, or under running cold tap water or thaw in the microwave.