Frequently Asked Questions
If you have any other questions, send us an email!
Sustainability
HOW IS MY PRODUCE GROWN?We plan our menus seasonally to take advantage of the delicious local produce our network of Georgia family farmers are growing right now. These farmers use natural or organic growing practices and harvest to order (talk about fresh!) We work hard to get great local and organic produce in your meal kits, but it’s not always possible for us to source each and every ingredient that way. Some ingredients may be conventional and/or non-local.
HOW ARE MY MEAT & FISH RAISED?We work with farmers who work hard to raise their animals with humane practices, including feeding their animals hormone- and antibiotic-free vegetarian diets. Our fish is all sustainably raised or caught and recommended by Monterey Bay Seafood Watch. When possible we work to source meats from farms close to home.
WHAT DO I DO WITH MY G&G BAGS AND ICE PACKS?Keep them and reuse them, or return them to G&G! Simply leave them on your doorstep if you are expecting a delivery, or return them to your pick up location next time you’re picking up an order. We ask that you please return just a few bags at a time, as large amounts of bags and ice packs can be overwhelming for both our pick up locations and our drivers to store until returned.
IS MY PACKAGING RECYCLABLE?Yes! The packaging that touches your food is recyclable. However, what you can or cannot recycle in your home recycling bin will depend on your county, so check with your county before disposing of your recyclables. CHaRM is a local resource for recycling items that your county may not take.
Ordering
WHEN DO I NEED TO PLACE MY ORDER AND WHEN WILL I GET MY ORDER?Order by Thursday at midnight to receive your meals on Sunday or Monday, or order by Tuesday at midnight to receive your meals on Thursday.
DO I GET TO CHOOSE MY MEAL KITS EACH WEEK?Yes! You get to choose how many and exactly which meal kits you'd like to enjoy each week. No minimums and no restricted options. We will only select meal kits for you if you’d prefer we do, or if you forget to select your meals or skip the order by the order deadline (Thursday at midnight for Sunday/Monday orders and Tuesday at midnight for Thursday orders).
IS THERE A MINIMUM MEMBERSHIP LENGTH? CAN I EASILY CANCEL? WHAT ABOUT ORDER MINIMUMS?No minimums. No firm commitments. No cancellation or start up fees. Cancel anytime, completely hassle-free. Order as little as 1 meal kit or just groceries for the week, and change the quantity of meal kits from week to week. Skip weeks easily on your account with our calendar feature.
CAN I ORDER JUST GROCERIES?You sure can! We can’t wait for you to taste some of the amazing goodies our local and artisanal producers are making! Our groceries can be delivered to your home or one of our pick up locations, just like any meal kit order. Groceries can be added on to a meal kit order, or can be ordered alone. We do not ship any goods.
CAN I BUY MEAL KITS IN PERSON?Yes! Stop by our stall at Upper West Market 7 days a week to pick up meal kits. We typically have 4–5 meal kit options available. We also have a rotating weekend farmers market schedule (find upcoming dates here), where we typically offer 2–3 meal kit options.
DO YOU OFFER GIFT CERTIFICATES?Yes! We can’t wait for you to share the gift of delicious local food. Please note that gift cards are redeemable online only. Order gift cards here.
HOW DO I REDEEM MY GIFT CARD?Start an order here! You will have the opportunity to enter the gift code at checkout. Gift cards do not expire and are redeemable online only. If your gift card does not have a code on it, please email us at info@garnishandgather.com to redeem.
Delivery & Pick Up Locations
HOW & WHEN DO I GET MY MEALS?You can choose to either pick up your meals at one of our pick up locations on Monday or have your meals delivered to your home or office on Sunday, Monday or Thursday. Delivery fees and days are based on zip code. Delivery to many zip codes is free for orders of $75 or more.
CAN YOU DELIVER EVEN IF I’M NOT HOME?We sure can! Your meals will be delivered in a cooler bag with ice packs so we can be sure your meals stay fresh for you. If you have any special delivery instructions for our drivers, you can enter those during checkout.
WHERE DO YOU DELIVER?Throughout Metro Atlanta, Athens, and Serenbe. Visit our delivery zone page to see if we deliver to you.
WHERE ARE YOUR PICK UP LOCATIONS?Click here to see our current pick up location partners. If you’d like a pick up location near you, please let us know where would be convenient or if you have someplace in mind. Want to be a pickup location? Email us and we can work it out!
WHAT IF I MISS MY MONDAY PICK UP AT A PICK UP LOCATION?If you won’t be able to make your Monday pick up, please let us know ASAP. If we don’t hear from you, we cannot guarantee the food will be kept at safe temperatures.
Our Meal Kits
WHAT IF I HAVE SPECIAL DIETARY NEEDS OR ALLERGENS?
With our weekly selection of meals, we hope to have some great options that you can enjoy, but please
note that we process a variety of ingredients each week, including the top allergens. We do not have a
separate processing area for allergen-free ingredients.
Any of the top allergens included in a meal kit will be listed on our menu so that you are aware when
ordering. You can also let us know of allergens and dietary preferences in your account so that we know
what to avoid if ever selecting meals for you. If you ever have any questions, please
contact us.
Yes! We recommend washing produce before cooking, as they are often straight from the farm.
HOW LONG ARE THE MEALS GOOD FOR?We recommend eating your meals within 3-5 days of receiving them, though some ingredients will stay fresh for longer. Concerned? Put your meats in the freezer and wait to thaw until you’re ready to cook. Our veggies are harvested to order, so heartier veggies will have a longer life. Recipes that include pre-cut items and fresh bread should be eaten earlier in the week.
HOW DO I THAW MY MEAT OR FISH?To thaw your meat or fish to cook in a day or two, place it in the fridge in a plastic bag or bowl. To thaw your meat or fish for dinner tonight, you can place it in a plastic bag and submerge in cold water, or under a cold running tap. Another option is to thaw it in the microwave.
WHAT COMES WITH EACH DELIVERY?All the raw ingredients you need to make your meal kits, in exactly the right portions. The only items you need in your kitchen are salt, pepper, olive oil & butter. Sometimes recipes will call for wine or beer, and this will be listed on our menu so you are aware when ordering.
